1. Applicability

Every visit to the site of UNILIN Distribution Ltd is subject to its general terms, including the following special terms.

By using this site, my.unilin.com, you signify your agreement to the following terms of use. If you do not agree to these terms of use, please do not use this site. These terms of use only apply to the use of this website and are, under no condition, applicable on the sale and delivery of goods by UNILIN Distribution Ltd . If you violate these terms of use or if you use this site for unlawful and illegal purposes, UNILIN Distribution Ltd can revoke your access without any notice. UNILIN Distribution Ltd reserves the right to update or revise these terms at any time. You should check the terms periodically for changes. You can review the most current version of the terms at the start page. If, as to particular by these terms governed subjects, deviations are allowed, these terms shall be applicable in all other respects. Deviations are never applicable for more than one assignment, except in the case of written confirmation.

2. Description of service

The site "my.unilin.com" offers users the possibility to look up products of UNILIN Distribution Ltd and group them with a view to an order. You can, according a detailed catalogue, select the chosen products en load them into your cart. With a search engine you quickly find anything you need. Furthermore, you can easily consult the accessories that go with the product. The system will help you to optimise your order. Besides, with statistics you can check what you have ordered and at what time you have submitted which order. This way you have a handy survey.

3. Offer without commitment

The disposal of facts by UNILIN Distribution Ltd on this site can by no means be considered by the user as a binding offer from UNILIN Distribution Ltd for the sale of goods. An agreement concerning the sale of goods by UNILIN Distribution Ltd will only become effective by the written order confirmation from UNILIN Distribution Ltd to the customer, on the customary order confirmation forms, from which the content will be binding for both parties and will set out their obligations towards each other, without prejudice to the applicability of these terms.

4. Your registration obligation accurate information

In consideration of your use of the service, you explicitly agree to provide true, accurate, current and complete information about yourself and to inform UNILIN Distribution Ltd immediately in case of possible changes. suspension UNILIN Distribution Ltd has the right to suspend or terminate your registration and/or the use of the service, if it has grounds to suspect that the submitted information is untrue, inaccurate, not current or incomplete.

5. Password and security access

As part of the registration process, you will receive an access code and matching password. You are responsible for maintaining the confidentiality of the access code and password, so that only those, whose names are beforehand known by UNILIN Distribution Ltd , have knowledge of this password. Any use of these identification elements is on your sole responsibility.You are responsible for the proper exit from your account at the end of each session.

You agree to immediately notify UNILIN Distribution Ltd of any unauthorized use of your password or any other breach of security, or when you have reason to assume your access code and/or password are being used unauthorized. You have to confirm this notification by registered mail. lapse of password Your password lapses when you do not make any use of the service of this website to order goods of UNILIN Distribution Ltd during six months. Possibly, UNILIN Distribution Ltd can consider a new registration necessary. unlawful practicesYou are not allowed to use the service of UNILIN Distribution Ltd for unlawful, political or discriminating purposes.

• You agree to respect the current laws when you submit material through the site of UNILIN Distribution Ltd . It is prohibited to submit unlawful, abusive, obscene, harassing information, incompatible with public order and/or good morals, invading another's privacy or inciting to racial discrimination or xenophobia;
• You agree not to submit or post any unsolicited mail;
• It is strictly prohibited to "hack" the site of UNILIN Distribution Ltd or any other system that is available on or through the Internet;
• The provisions of the Law of 28th November 2000 on Information Crime are applicable.You agree not to use the service of UNILIN Distribution Ltd for any act that results in:
  • illegal entrance to data of linked networks; - affecting the proper functioning of UNILIN Distribution Ltd or her site or endangering the use or capacity of the operations for other users;
  • harming or destroying the integrity of computer data. In case of unlawful use of this site, UNILIN Distribution Ltd reserves the right to terminate your access to this site, without any notice. UNILIN Distribution Ltd can not be held liable for infringements by use of this service by third parties or users. UNILIN Distribution Ltd invites its users to report any unlawful content which may be available on its site, in order to allow UNILIN Distribution Ltd to take the necessary and appropriate measures to delete this information or make it inaccessible.

UNILIN Distribution Ltd can make use of "cookies", little parts containing information, which are being stored on the hard disk of the user, in order to simplify the use of this site. For instance, "cookies" can be used to fix a choice of language. The use of "cookies" is commonly accepted by users. If you should prefer not to accept "cookies", you can eliminate this by adapting the preferences of your browser. However, in that case, UNILIN Distribution Ltd can not guarantee the proper functioning of this site.

6.Use of the webstore

1.1 This webstore is used as a platform for the sale of all goods displayed on our website. The website is owned by Unilin Distribution Ltd, a private company with limited liability, having its registered office in Newry, BT34 2QU and its principal place of business in Unit 5 Rampart Business Park, Rampart Road, Greenbank Industrial Estate, Newry, BT34 2QU, registered in the UK under company number GB976585846 (hereafter referred to as 'we', or 'us', or 'our'). For assistance, please contact us by e-mail (address: service.uk@unilin.com) or by phone (number: +44 283 025 04 77).

1.2 The content of the pages of the website is for your general information and use only. It is subject to change without prior notice.

1.3 At the time you place your order for goods advertised on our website, you may select a retailer of your choice (hereafter 'Fulfilment Partner') who will deliver / where you can collect the ordered goods (see condition 4 below). Delivery / collection details will be provided by the selected Fulfilment Partner.

1.4 All orders are considered as offers to contract and therefore have to be accepted by the selected Fulfilment Partner (hereafter 'Acceptance'). Acceptance takes place as from the moment you receive an order confirmation mail from your Fulfilment Partner. Before Acceptance, the Fulfilment Partner will not be obliged to deliver / make available any goods which may have been part of your order.

1.5 The contract is subject to your right of withdrawal (see condition 6 below).

1.6 Please be aware that placing an order on this website directly implies an obligation to pay.

1.7 We have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with condition 3.1).

1.8 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer under the applicable laws.

2. Description and price of the goods

2.1 You can find a description of the main characteristics and the price of the goods on our website.

2.2 Individual product prices are inclusive of taxes, but exclusive of delivery costs (unless indicated otherwise on our website). Delivery costs will be added to the total amount due and can be viewed whilst in the shopping basket.

2.3 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If within 14 days of accepting your order, a pricing error is found in respect of any or all of the goods you have ordered, you can contact our Customer Service (phone number and e-mail are provided under condition 1.1) or we will notify you as soon as possible detailing the mis-priced goods. In that case we offer you the option of:

2.3.1 cancelling your order for the mis-priced goods and reconfirming your order at the amended prices;

2.3.2 placing a new order for alternative goods;

2.3.3 cancelling the whole of your order; or

If, within 14 days of receipt of our offer , you have not responded by selecting one of the available options at conditions 2.3.1 to 2.3.3 above, you are deemed to have chosen for the option under 2.3.3. and your order will be cancelled immediately. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

2.4 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.

3. Payment

3.1 Payment for the goods and delivery charges can be made by credit or debit card. Your credit or debit card can be charged as from the moment you place your order .

4. Delivery / availability of goods

4.1 The Fulfilment Partner will deliver the goods to the address of your choice. Therefore we kindly ask you to clearly notify this address to the Fulfilment Partner.

4.2 On our website you can find an average lead time for the delivery of the goods. Please note that this average lead time is an estimate only and we shall have no liability to you in relation to such lead time not being met.

4.3 The effective delivery date is to be specified by the Fulfilment Partner. In any case, and unless there are exceptional circumstances , the delivery will take place within a reasonable time from the date of the Acceptance.

4.4 If delivery cannot be made to your address for reasons under the Fulfilment Partner´s control, the Fulfilment Partner will inform you as soon as possible.

4.5 We do not accept liability for any costs you incur due to late delivery. We recommend that you do not book installers until you have received your goods.

5 Risk/title

5.1 The goods are at your risk from the moment you collect the goods at the premises of the Fulfilment Partner or, in case the goods are delivered by the Fulfilment Partner to the address of your choice, from the moment you acquire physical possession of the goods.

5.2 Ownership of the goods shall only pass to you as from the moment we have received in full (in cleared funds) all sums due to it in respect of:

5.2.1 the goods, and

5.2.2 all other sums which are or which become due to us from you on any account.

6. Right of withdrawal and return process

6.1 You have the right to withdraw from the contract at any time, without payment of any extra costs and without giving a reason, up to 14 calendar days after you receive the goods (hereafter ‘Withdrawal Period’).

6.2 To exercise your right of withdrawal, you have to call our Customer Service in order to notify your decision to withdraw from the contract (phone number is provided under condition 1.1). Please note that you will be asked to give us details of the goods ordered (e.g. but not limited to: order number).

6.3 After your withdrawal by phone, we will confirm you by email (to the email address you provided us with) that the contract is withdrawn.

6.4 Except in the case of faulty or misdescribed goods, if you exercise your right of withdrawal after receipt of the goods, you are responsible for returning the goods to the Fulfilment Partner at your own cost and risk and via the means of transport of your choice. The goods and the packaging must be returned in perfect resale condition to the registered office / premises of the Fulfilment Partner (you can find the address of the Fulfilment Partner in the Acceptance), without undue delay and in any event not later than 14 calendar days from the day on which you communicated your decision to withdraw from the contract to us in accordance with this condition.

In case the Fulfilment Partner delivered the goods to your home, you can request the Fulfilment Partner to collect the goods ordered. The Fulfilment Partner has to receive this request for collection within the Withdrawal Period and will charge you a collection fee of £50.

6.5 We will reimburse any sum paid by you without undue delay and in any event not later than 30 days from the day we were informed of your decision to withdraw from the contract.

6.6 Except in the case of faulty or misdescribed goods, in case the goods are not returned according to the provisions of these Terms and Conditions, we can charge you a sum equal to the costs we incur due to the failure of returning the goods in accordance to these Terms and Conditions.

7. Warranty

7.1 We warrant that any good purchased via our site is of satisfactory quality and reasonably fit for all the purposes for which goods of this kind are commonly supplied.

7.2 For any complaints regarding the goods received (e.g. damaged / faulty / missing goods,…), please contact our Customer Service by phone (phone number is provided under condition 1.1). We will examine your complaint and will, with respect of your legal rights as customer, deal with it as soon as reasonably possible.

7.3 For specific warranty information we refer you to our website. This warranty does not affect your statutory rights as a consumer.

7. Limitation of liability own risk

Your use of the service of UNILIN Distribution Ltd is at your sole risk. UNILIN Distribution Ltd makes no warranty, whether explicit or implied, relating to the proper functioning of this site, the information, the contents, the materials or the products, including the prices, which are presented on this site. no warranty of failure, interruptions, errors,... Although UNILIN Distribution Ltd takes care over the layout and the use of this site, the data could contain technical mistakes or mistakes concerning content or typographical errors. The use of the site could be temporarily interrupted or suspended.

This site is provided by UNILIN Distribution Ltd on an "As is" and "As available" basis. UNILIN Distribution Ltd makes no warranty in relation to accuracy, completeness or suitability of the information for any use whatsoever, nor in relation to the permanent availability of the site. The user can pass trough or communicate the necessary information at any time to UNILIN Distribution Ltd through conventional channels, like fax, telephone, letter,...

The information on the website can be out of date. UNILIN Distribution Ltd makes no commitment to keep the information updated at any time. Failure, interruptions or mistakes in the electronic supply of the service do not entitle the user to any financial compensation. UNILIN Distribution Ltd reserves the right to make changes to the layout, content of her service and/or website, without notice. Any temporary delay or suspension of activities caused by these adjustments, does not entitle the user to claim damages, direct or indirect. UNILIN Distribution Ltd does not warrant that the available service is the most recent version. UNILIN Distribution Ltd assumes no responsibility and shall accept no liability for any decision or act, which the user should have taken, based on the information or data. Neither shall UNILIN Distribution Ltd be liable for mistakes and errors or, towards the users or third parties, for any direct, indirect, incidental damage, lost profits, loss of opportunity or any other damage, arising out of negligence or oblivion in providing, compiling, installing, writing, interpreting, announcing and spreading information or data through this service, even when UNILIN Distribution Ltd was warned for such damage.

In case some jurisdictions do not allow this exclusion of warranty or limitations of liability, the liability of UNILIN Distribution Ltd would be limited to the fullest extent permitted by law. no warranty of viruses and other damage UNILIN Distribution Ltd assumes no responsibility and shall accept no liability for damage and viruses that may effect your computer equipment arising out of your use of or access to this service. UNILIN Distribution Ltd commits itself to act with the greatest possible care, in order to prevent that this site would be affected by viruses or other damaging elements, of which nature whatsoever. hyperlinks This site can contain links to third party websites. UNILIN Distribution Ltd has no control over such sites or the information they contain. You acknowledge and agree that UNILIN Distribution Ltd is not responsible for the content or quality of these websites. A link does not necessarily mean that UNILIN Distribution Ltd cooperates or that UNILIN Distribution Ltd approves the information on these sites.

8. Downloading material

UNILIN Distribution Ltd gives you the permission to download and print certain material, under the following cumulative conditions:

• You can only download and/or print material for which UNILIN Distribution Ltd gives you her explicit approval;
• You agree to not modify or adjust the material in any way;
• You agree to not modify or omit in any way the signs of intellectual proprietary rights of UNILIN Distribution Ltd (like trademarks or patents);
• UNILIN Distribution Ltd reserves the right at any time to refuse downloading or printing of material, without notice;
• You only receive a temporary user's right on this service. This right can not be considered an assignment of rights.

9. Intellectual proprietary rights

You acknowledge explicitly that all content and materials available on this site are the property of UNILIN Distribution Ltd . This website, as well as the content, logos, images and other items, and their selection and design are protected under copyright. Any copy, modification, adjustment or every other method of use or exploitation of the entire or part of this site, under any way and no matter how, is strictly prohibited, except in the case of prior written consent of UNILIN Distribution Ltd . Likewise, it is strictly prohibited to save this information electronically or use it for unlawful purposes.

The trademarks, logos and other marks that are being used on this site, are trademarks and/or trade names which are legally protected. The permission to use this website does not license you to use the marks or names appearing on this site. Any use of these or similar marks or names is strictly prohibited without the prior written consent of the rightful owner. In case of copyright or trademark infringement, UNILIN Distribution Ltd reserves the right to institute civil or criminal proceedings.

10. Privacy policy

UNILIN Distribution Ltd collects personal information in the context of registration on the site. This information shall be stored to guarantee the proper functioning of the service, to optimise it by analysis and to gear the service better to the needs of the user. The submitted information can be used by UNILIN Distribution Ltd for marketing purposes. If you wish that the information will not be used in the way, as been mentioned above, you are free to refuse by highlighting the provided indication during the registration process.

Every user, who proves his identity, is authorized to gain access to his personal file and to make corrections, with prior dated and signed written request. modification and notification of this policy UNILIN Distribution Ltd reserves the right at any time to modify the terms of the current privacy policy, on notice to the customer by website or e-mail.

11. Choice of law and forum

This site is being controlled from the registered office of UNILIN Distribution Ltd at WIELSBEKE (BELGIUM). Therefore, these terms are governed by the laws of Belgium.

Any dispute, that arises from or is connected to the use of this site or one of the linked sites, is submitted to the exclusive jurisdiction of the courts of the judicial district of KORTRIJK. However, UNILIN Distribution Ltd reserves the right to apply to the competent court, in accordance with article 624 of the J.C., if it would wish to do so. By using this site, the user submits himself to the jurisdiction of these courts, and he renounces his right to object to this jurisdiction or place of trial.

If any of these terms would be considered invalid or inapplicable, this invalid or void term will be considered replaced by a valid and applicable term, of which the content will approach the original term as close as possible. All other terms will remain valid.

This agreement contains the only and complete agreement between UNILIN Distribution Ltd and the user in relation to the use of the website. It cancels and replaces all prior drafts and propositions, oral, written or electronic, concerning this site.